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青萌銅鑼灣綜合服務中心(電話:25713117) 或
賽馬會青萌柴灣綜合服務中心(電話:34285753) 與中心職員聯絡。
服務質素標準 Service Quality Standards
本服務已就下列服務質素標準定杷關政策，如欲知詳情，歡迎向本服務職員查詢。
1 服務單位須製備最新的服務資料，清楚陳述其宗旨、目標、對象和提供服務的形式，適時供可能需要接受服務的人士、市民及相關人士閱覽。
2 服務單位須設立機制以檢討及修訂其有關服務提供方面的政策和程序。
3 服務單位須保存準確和最新的服務運作及活動記錄，並按規定向社署匯報。
4 服務單位須清楚界定管理人員及職員的職務及責任， 並於單位報告板及／或網頁提供組織架構圖。
5 機構／服務單位須備有人力資源政策及程序，有效實施人力資源管理。
6 服務單位應定期計劃、檢討及評估本身的表現，並備有機制收集相關人士對其服務表現的意見。
7 機構／服務單位須制定及確認財政預算、管理財政資源及監察財政表現的政策及程序，確保實施有效的財政管理。
8 機構須確保服務單位及員工遵守一切有關的法律責任及監察其運作和服務提供的法例。
9 服務單位須採取一切合理步驟，以確保職員和服務使用者處身於安全的環境，並讓職員和服務使用者認識重大緊急事故應變程序。
10 服務單位應確保服務使用者獲得清楚明確的資料，並知悉申請接受和退出服務的途徑。
11 服務單位須適當評估和滿足服務使用者的需要，並在評估和規劃過程中，適當諮詢有關人士的意見。
12 服務單位應盡量尊重服務使用者在知情下作出服務選擇的權利，並讓他們有機會根據獲得的資訊作出服務選擇及決定。
13 服務單位須確保服務使用者的私人財產權利得到尊重，並在情況合適下，讓服務使用者有機會將私人財物存放在安全妥當的地方。
14 服務單位須確保服務使用者的私隱與尊嚴得到尊重。
15 服務單位須妥善處理投訴，並讓服務使用者及職 員知悉他們有作出投訴的權利及程序。
16 服務單位須確保服務使用者免受他人的言語、人身及性侵犯的權利受到尊重，並讓職員和服務使用者有適當機會提出對有關言語、人身或性侵犯方面的關注。
1 The service unit should prepare up-to-date service information that clearly states its purpose, objectives, target service users and mode of service delivery, and should make it accessible in a timely manner to potential service users, members of the public, and other relevant parties.
2 The service unit should establish a mechanism for reviewing and updating its policies and procedures related to service delivery.
3 The service unit should maintain accurate and up‑to‑date records of service operations and activities for reporting to the SWD as stipulated.
4 The service unit should clearly define the duties and responsibilities of all management personnel and staff, and shall display an organisation chart on its notice board and/or website(s).
5 The NGO/service unit should have human resource policies and procedures in place for the effective implementation of human resource management.
6 The service unit should regularly plan, review and evaluate its own performance, and should have a mechanism for collecting relevant parties’ feedback on its service performance.
7 The NGO/service unit should develop and endorse policies and procedures for budgeting, financial resource management, and financial performance monitoring to ensure effective financial management.
8 The NGO should ensure that the service unit and its staff comply with all relevant legal obligations and legislation governing their operations and service delivery.
9 The service unit should take all reasonable steps to ensure that staff and service users are in a safe environment and understand the procedures for responding to major emergencies.
10 The service unit should ensure that service users are provided with clear and accurate information and understand the channels for entering and leaving the service.
11 The service unit should appropriately assess and meet service users’ needs, and should consult relevant parties as appropriate during the assessment and planning processes.
12 The service unit should, as far as practicable, respect service users’ right to make informed service choices, and should provide them with the opportunity to make service choices and decisions based on the information received.
13 The service unit should ensure that service users’ rights regarding their private property are respected, and, where appropriate, should provide service users with the opportunity to keep their personal belongings in a safe and secure place.
14 The service unit should ensure that service users’ privacy and dignity are respected.
15 The service unit should handle complaints properly, and should inform service users and staff of their right to lodge complaints and the procedures for doing so.
16 The service unit should ensure that service users’ right to be free from verbal, physical and sexual abuse by others is respected, and should provide appropriate opportunities for staff and service users to raise concerns about verbal, physical or sexual abuse.